Delivery & Return Policy

Shipping and Return Policy

Mobax accepts orders from Kuwait Selected Areas only. Available product lines, shipping rates, and fees may vary depending on the delivery address of your order.

Your packages may be subject to customs fees and import duties of the country to which you have your order shipped. These charges are always paid by the recipient/buyer.

Returns & Replacements

The above terms also apply to the shipment of any replacement product that might be shipped due to a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss will be transferred to us upon receipt at our end. For additional information please use the “Contact Us” form.

 

Shipping

Select shipping option while placing your order:

  1. Add the item to your Shopping Cart and proceed to checkout.
  2. Choose an eligible shipping address within kuwait selected areas.
  3. Select the shipping option.
  4. Express delivery within 24 Hours.
  5. Free shipping from 2 to 5 days.
  6. Friday and other national holidays delivery may not available.

Return and Refund Policy

You may return most new, unopened items sold within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error, otherwise, two-way shipping will be charged. Return request can be sent online (Contact us) by email or by phone. Items should be returned in their original product packaging.

Receiving a Refund

You will receive your refund after we receive and process your returned items (for the items eligible for refund). Expect your refund within 2 weeks of giving your package to the return shipper (though in many cases you’ll receive the refund sooner).

This time period includes:

  • 1 to 3 business days for us to receive your return from the courier.
  • 1 to 2 business days for us to process your return
  • The time it takes your bank to process our refund request (see below for specific guidelines)

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You can view completed returns and refunds at the bottom of an order’s summary page in Your Account. If the refund does not appear in Your Account within 4 weeks from the day you sent us your returned item, please contact us immediately.

Order Cancellation Policy

Your order begins processing immediately after you click Place Your Order on the “Confirm and submit” page. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.
To attempt to cancel your order during processing:

  1. Sign in to your account.
  2. Find the order on your account Main Page
  3. Click the order number to see the Order Details.

If it is still possible to cancel, you will see an enabled “Cancel” button on the Order Details page that you can use to cancel your order. If the “Cancel” button is not enabled, the order is already being shipped and cannot be canceled.
If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the returns policy.

Order Cancellation from Mobax –

Mobax reserves full rights to cancel the orders which are placed because of technical problems are generated through the wrong technical process or typing mistakes. In such case, the customer will be approached via phone or email to intimate about his/her problem with the reason for cancellation.